Service Booking Form

To book a service for your plastic card or label printer, please complete our online booking form below. One of our technicians will contact you shortly to confirm your booking.

    Schedule of Fees:
    Travel allowance: 76¢ per km

    Onsite Service (minimum charge 2 hours)

    • First 1 Hour = $345 Auckland Region Only
      Every hour thereafter = $180 Auckland Region Only
    • First 2 Hours = $620 Hamilton Region Only
      Every hour thereafter = $180 Hamilton Region Only
    • First 2 Hours = $710 BOP Region Only
      Every hour thereafter = $180 BOP Region Only
    • First 2 Hours = $710 Northland Region Only
      Every hour thereafter = $180 Northland Region Only

    Back to Base Service (minimum charge 1 hour)

    At this time our onsite servicing is limited to Auckland. If you are located elsewhere within New Zealand please use the booking form to book a back-to-base service, or contact us to discuss alternative arrangements.

    • Hourly Rate = $160

    • Standard Workshop Fee = $98 (Check, analyse fault)

    Terms and Conditions of Service Bookings

    All Prices Exclude GST, Prices are valid from 1st October 2022 and are subject to change without notice. Payment terms are net 30 days from invoice. An invoice will be emailed to your nominated email address upon the completion of your service job, along with a detailed service report. Service fees are charged on an hourly basis, with a minimum charge of 2 hrs.
    (Outside of Auckland region) or 1 hr (back-to-base). Fees include travel time and exclude spare parts and consumables. If our technicians are not available on your preferred service date, we will contact you to arrange another suitable time.

    Back-to-Base Service: If you are returning your printer to us for servicing, please send to the below address:

    Print Management Consultants Ltd – Service Desk
    63 Bannings Way
    Hobsonville
    Auckland, 0618, NZ

    Note: Please ensure your printer is correctly packaged to avoid damage during transportation. PMC Technology is not liable for damage to printer during transportation.

    Onsite Service Notes:

    Please prepare for your service or installation by carefully following the below checklist prior to our technician arriving onsite. This will prevent additional delays and additional service costs incurred to you.

    If installing printer via ethernet on a network:

    • Install the printer driver on the server (this should be done by your IT support)
    • Ping the proposed IP address. Make sure no packets are lost.
    • If installing printer via ethernet on a local machine:
    • Have local administrator access ready for technician.
    • If installing printer via USB:
    • Have local administrator access ready for technician.

    If installing software:

    • Have local administrator access ready for technician.
    • If card needs to be designed, a final design should be approved prior to technician arriving onsite.
    • Templates and relevant images must be ready.
    • Images must be in RGB format. CMYK format is not supported.

    Database connection:

    Find out the location of your data source and have the below information on hand.

    • Microsoft SQL Server
    • Server IP
    • User ID and Password
    • SQL Authentication (not windows authentication)
    • Microsoft Access
    • File path (and no macros embedded into the database)
    • Oracle
    • Server IP
    • Port
    • Server ID
    • User ID and Password